Returns & Refunds Policy

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Returns & Refunds Policy

30 Day Returns Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us.
Email:support@modelones.com


Non-returnable items:
Gift cards
Promotional items

Return Instructions:
1. send an email to support@modelones.com.
-Order confirmation or order number is required
-summary about the return reason
We will process you're approved in three business days, and we will send you a confirmation email.

2. After you receive the approved email, please re-pack the returned items in its original box and packaging

3. The return address:
Consignee: MODELONES
Address: Room 203, Building No. 16, Coco Cultural Creativity Industry Garden Jiangxia Datang Street Baiyun District Guangzhou City. China
*If you were in the US, please contact us, we will give a new address to you.
(The shipping fee is not included)

4. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving an email for shipment updates.

5. You will receive an email as soon as we received your items, and when the refund is approved.

Refunds Policy

Once we receive your item, a refund is initiated within 3-5 business days.

If you cancel your order, please send us an email. we initiate your refund within 3-5 business days after you submit your cancelation request.
*if you cancel an order without notifying us, the refund will not be accepted.

The way your refund is processed depends on your original payment method.

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