F.A.Q
>>> What makes Modelones’ formula unique and toxic-free? Is Modelones’ product safe to use?
1. All of our products are in strict production compliance with SGS and MSDS standards. Modelones’s products are free of the following 11 chemicals: Formaldehyde, Formaldehyde Resin, Dibutyl Phthalate, Toluene, Parabens, Sulfates, Camphor, Triphenyl Phosphate, Xylene, Ethyl Tosylamide, Bisphenol-A.
2. These details are what made Modelones unique! We care about the quality of the product and the safety of our customers!
>>> Are Modelones' products vegan and cruelty-free?
Yes, none of our products and ingredients are derived from animals, and they have not been tested on animals.
>>> How will you ensure the product arrives intact and in perfect condition?
We use sturdy, protective packaging to ensure your products arrive at your front door, perfect and in one piece!
>>>Orders
1. What forms of payment do you accept?
Our current payment methods are Paypal, Visa, Mestercard, etc.
2. How to use my discount code?
According to the application of discount code, please read our guide in the following link: https://modelones.com/pages/how-to-use-my-code
3. Can I modify or cancel my order?
Unfortunately, we cannot add/remove items to your order once you receive your order confirmation; however, we may change your address, email, add notes before your order is shipped. Please email us as soon as possible with your full name, order number, and the subject line “Cancel” or “Order Modification”, and our customer service will do the best to assist you! Please note: Order cancellations requests are not guaranteed. If your order has shipped, we will not be able to cancel it. You will need to wait for your parcel to arrive to return any unwanted items.
4. Why the payment was charged a different amount to what the total came to on my order?
Our website is settled in U.S. dollars. If you find that your bank card deduction is inconsistent with the total price displayed on the website, please consider the exchange rate difference between your payment currency and the U.S. dollar. Please contact Modelones customer service if you have further questions.
>>>Shipping
1. Do you offer free shipping?
Yes! We offer free shipping on all orders over $40 within the U.S and U.K and orders over $50 for other countries. For more information, please read our Shipping Policy.
2. Where do your products ship from?
We offer worldwide shipping from our headquarters in the United States and warehouses in China!
3. When will my order ship?
We process all orders on business days, Monday to Friday, not including holidays. Orders are usually processed in 1-3 business days and delivered between 7 to 25 days after they are shipped. Sometimes, the actual delivery time could be shorter.
4. How do I track my order?
After we have shipped your order, we will send you an email confirmation with tracking information. Depending on your country, the delivery carrier might vary. If you have a tracking number you can see the status of your order in the following links: DHL: https://ecommerceportal.dhl.com/track/Others: https://www.17track.net/en. Please select the corresponding carrier before tracking. If you have further questions, please contact Modelones' customer service.
