RETURN & REFUND – MODELONES.com

RETURN AND REFUND POLICY

If for any reason you are not completely satisfied with the products purchased from https://modelones.com, we will happily accept a return within 30 days of receipt.


Please Note:
1.In the rare event that you do receive an imperfect item, please contact us and include a picture of your entire order, as well as the damaged/defective items and a brief description of the issue. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

2.As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it.

3.Any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part.

4.Once your return is approved, you will receive an email with instructions on how and where to send your return. Please ship your items to the address provided in email and provide us with the tracking number of returning, we will process the refund for you.Generally, you will get the refund within 3-5 working days.


We hope this helped you answer all your questions about returns and refunds.If you would like any further clarification, be sure to contact us via support@modelones.com at your earliest convenience.

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